We have uniformed staff at the airport to greet you. They hold a sign with the CANCUN TRANSFERS logo on it. Our team is always around. Once we have you they call the driver who is parked in a main parking lot. All this info is on the e-voucher we send you.
You pay the driver at the airport in full. Cash only in US Dollars, Canadian Dollars (1=1) or Mexican Pesos (check with driver for current exchange rate).
Yes, the minimum reservation is two people. If you book a single transfer you will be charged for two persons. In many cases it is still less expensive than taking a taxi.
No. All our transfers are private.
Air conditioned vans with a capacity of six to ten persons.
We will wait for you until the plane lands, we monitor the arrival flights.
Yes, our airport shuttle provider will be at the airport until the last flight arrives.
No, you can book a one way transfer only, but depending on the shuttle it might be that you will have to pay for a round trip.
Yes, a maximum of two pieces per person are permitted without extra charges.
All drivers are experienced drivers with federal permissions.
Please contact us through our group travel request to receive more detailed information for group travels.
Yes, our airport shuttle provider will deliver you to the ferry dock in Playa del Carmen.
NOTE: If you require transfer to Playa del Carmen ferry docks select "Playa del Carmen" as your drop off location in the drop down field when booking.
The closest point you can be picked-up is the ferry dock in Playa del Carmen.
The rule is: if a baby needs a seat, you must pay for the seat. If the baby rests on your lap the entire trip then you do not pay for a seat for baby.
Cancun City/Hotel Zone : It all depends on traffic conditions, weather, and number of hotel drop-offs. The trip generally takes ½ hr to 45 minutes.
Playa del Carmen : 1 Hour.
Akumal : 1 1/2 Hrs.
Tulum : From Cancun to Tulum the drive is around 2 hours, but depending on how many other drop-offs are in-between it can take two hours plus.